I ordered a device from X4 Labs. I chose them because they offer medical grade devices and have a strong reputation. I wanted to get my package quickly and was willing to pay for it. However, their website clearly states "FREE EXPRESS SHIPPING" (3-5 business days) so I decided not to opt for overnight shipping which they claim takes one or two days. BIG MISTAKE. The package actually took an ENTIRE WEEK to reach my home.
I don't get it. If you are going to offer free express shipping just be up front and state that it make take a full week. After all, it is free. This device was recommended to me by my doctor and he stated if I wanted to see results and void surgery I should begin therapy right away. If you are going to sell medical products then you should realize that time is of the essence.
I would call to complain, but it is not like they can refund me for free shipping. Anyway, just want to put this mess behind me and begin my penile traction therapy regimen.
Bottom line, if you want you device quickly like I did, pay for it.
X4labs Extender Pros: Product itself.
X4labs Extender Cons: Free shipping policy.