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X4labs Extender - Bogus company beware

1.0
Details
would give 0 stars if i could. Order their product 20 days ago. never recieved a tracking number. messaged the customer service and he gave me a tracking number. tracked the package to being delivered to a different state. i messaged customer service and asked questions none got answered he just sent me a new tracking number. the 2nd tracking number shows that my package is "in transit but its been 5 days and hasnt left from the location its in. i messaged customer service angain and told themni wanted a refund and why, and no one has responded to me. horrible customer service and i probably got robbed $100. stay away from this company.
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ID
#1490571 Review #1490571 is a subjective opinion of poster.
Service
X4labs Extender Customer Care

X4labs Extender - Never received tracking number

1.0
Details
Order number 29323. I placed an order on December 30. It is now January 5th and still nothing. I have emailed the company multiple times and I never got a reply. I want a refund as because this has became more of a hassle than anything else.
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ID
#1441482 Review #1441482 is a subjective opinion of poster.
Location
Bronx, New York
Service
X4labs Extender Shipping Service

X4labs Extender - Haven’t received my package

1.0
Details
I have put an order and tried to contact them several times but still haven't received the tracking number... This is clearly a scam BEWARE! I was guaranteed 3-7 business days. I was charged. I have called to number listed on there website three times now. Each time someone claims to logg my issue and claims someone will call me back in one business day. Still nothing. I never even recived any tracking info or anything. This is bad business ethics, there is no excuse for this bad of service. Review about: X4labs Extender Shipping Service. Reason of review: Order processing issue. I still can't believe that this pseudo company works in Canada, there must be some kind of institution to report them to, there are a few names on the internet that you can track down to them...
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ID
#1382262 Review #1382262 is a subjective opinion of poster.
Location
Lima, Lima
Product
X4labs Extender Penis Extender
Cons
  • False advertisement
  • Are scammers
  • Fraudulent activities
Reason of review
Order processing issue
Loss
$150
Preferred solution
Deliver product or service ordered

X4labs Extender - Haven’t received my package

2.5
Details
Customer service is Super Terrible
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ID
#1380204 Review #1380204 is a subjective opinion of poster.
Location
Miami, Florida

X4labs Extender - Order a month ago. Still haven't received my order

1.0
Details
I ordered April 23rd. Its now May 21st o have still not recieved my order. I was guaranteed 3-7 business days. I was charged $329.34. I have called to number listed on there website twice now. Each time someone claims to logg my issue and claims someone will call me back in one business day. Still nothing. I want a full refund. I never even recived any tracking info or anything. This is bad business ethics, there is no excuse for this bad of service.
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ID
#1261353 Review #1261353 is a subjective opinion of poster.
Service
X4labs Extender Shipping Service
Reason of review
Order processing issue
1.9
Details
They had confirmed my order, then emailed me asking for debit card info to confirm it was me. So, i replied to the email, but it is still on hold, and they have not replied to like 5 emails over the past week. I Not only is it very unprofessional, but they have me...
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ID
#1229373 Review #1229373 is a subjective opinion of poster.
Service
X4labs Extender Customer Care
Pros
  • How it offered customization
Cons
  • And did not answer emails
  • How they canceled my order and charged me for it
Reason of review
Poor customer service
Loss
$155
Preferred solution
Let the company propose a solution
1.1
Details
The only thing there was was sales ads no *** help
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1 comment
Anonymous
#1521557

*** company !!! Why is this company still allowed to keep ripping people off ???

Because it's in Canada.

Don' know what else to add other to agree totally with all the other comments that I read. Wish I read these before I placed my order but you get so excited to get help with your problem that you don't stop to think before you jump in.

ID
#1221595 Review #1221595 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

X4labs Extender - Garbage don’t buy

1.4
Details
I ordered a extender a couple days ago, I’ve been waiting for them to send me a email saying that they received my payment not a word yet. I’ve tried contacting the company several times with no prevail. Pros:a “nice” looking place website . Cons:Terrible customer service. Haven’t heard a word from them since they took my money -150. Order number #23069 Will change review if I at least get my product which is looking very faint at this point.
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ID
#1178689 Review #1178689 is a subjective opinion of poster.
Service
X4labs Extender Shipping Service
Reason of review
Order processing issue

X4labs Extender - Clinical Trial

2.6
Details
I have just completed my clinical trial. How do i get my refund?
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ID
#1158425 Review #1158425 is a subjective opinion of poster.
1.0
Details
I have attempted to contact x4labs a few times to no avail. The number on their site goes to sales dept that will forward my concern but nothing has happened yet. As per the tracking that I did receive it says it was delivered but I still don't have the package. I was...
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ID
#1151676 Review #1151676 is a subjective opinion of poster.
Service
X4labs Extender Shipping Service
Reason of review
Order processing issue

X4labs Extender - I’d like a refund

1.0
Details
On Monday 4th December I purchased the Peyronies Limited Edition Order (#21079) I’ve emailed you and submitted forms multiple times as I haven’t received any tracking number or further emails as to why I haven’t received my package. I’d like a refund!!
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ID
#1145742 Review #1145742 is a subjective opinion of poster.
Service
X4labs Extender Shipping Service
Reason of review
Order processing issue

X4labs Extender - Still haven't received the package

1.0
Details
I still haven't received the package and it's been over a month. Very disappointed and horrible customer service!!!!!!
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ID
#1094467 Review #1094467 is a subjective opinion of poster.
Reason of review
Problem with delivery
1.0
Details
Since this is the only web site where i found the company actually responds to their complaints i thought i will give it a shot to complain here. Its too early to review the product for gains result but it does look promising. However my complaint, and hence the one...
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1 comment
Araceli
#1361448

Hello, we appreciate you choosing X4 Labs for penile traction therapy and apologize for any issues you have had with your order. Reply with your order number and we will do whatever it takes to make it right.

Often email service providers get responses from our customer service team caught in your spam folder, so you may want to look into that. If you would like to speak to a customer service representative directly, make sure you call between 9 am and 5 pm EST. Our lines are open 24 hours, 7 days a week, but outside those hours, only sales representatives are available. I assure you that any issue with your order being incomplete was simply a rare order fulfillment error.

We will gladly send you whatever you are missing as well as some additional bonuses free of charge.

We pride ourselves on offering excellent and consistent customer service and hope you will give us the opportunity to rectify this situation. Thank you!

ID
#1085298 Review #1085298 is a subjective opinion of poster.
Service
X4labs Extender Shipping Service
Reason of review
Order processing issue

X4labs Extender - Didn't receive tacking info and haven't received the package

I placed an order on 7/31/17. It said my order was complete and my card was charged but I never received a tracking number and have not received the package. I would like a refund.
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ID
#1085180 Review #1085180 is a subjective opinion of poster.
Reason of review
Problem with delivery
1.0
Details
I have pyronie's disease, and I was surfing the net for a solution when x4labs was poping up all the time. after some researches and reviews I visited x4Labs website to see whats is best for my situation. I had a live chat which is pretty cooperative (BUT ONLY BEFORE...
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1 comment
Araceli
#1337070

Hello, we appreciate your feedback. We pride ourselves on post-sale customer support for all of our users.

We apologize for your frustration. Please reply with your order number and I will have someone in our Customer Service Department contact you immediately. When contacting us for support regarding using your product, please note that user support representatives are only available weekdays from 9 am to 5 pm EST. You can access this support by calling toll-free 1-866-851-8858 or accessing live chat on our home page www.x4labs.com.

If you are unavailable during those hours, you can email us any time at info@x4labs.com with questions and we will get back to you as soon as possible.

Please let us know if you have any other questions or concerns. Thanks.

ID
#1054955 Review #1054955 is a subjective opinion of poster.
Service
X4labs Extender Shipping Service
Pros
  • I liked the website how the design it to fraud people
Cons
  • Response after sale
Reason of review
Poor customer service
Loss
$140
Preferred solution
Let the company propose a solution