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Resolved
1.0
Details
I ordered an X4 Labs extender in October of this year (Order #5424) and when i got it i realized that the package i got had too many bells and whistles so i decided to refund it to get a simpler package. I requested a refund in the way they asked, and followed all the...
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1 comment
X4Labs
#1247107

Hello, we are pleased that we were able to resolve your matter as soon as your return was processed. When returning an order, we request that you are patient as it does take s...

Review
#959230 Review #959230 is a subjective opinion of poster.
1.7
Details
Iv been using x4labs for 8 months now and they clam id be bigger doubling your size in 6 months. Instead iv lost an inch, its sad when you wating for your wife to notice its growing but instead tells you its getting smaller. Iv called them fallowing there directions...
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1 comment
X4Labs
#1231394

Hello, we are sorry you have not had the results you hoped using our traction device. It is important to keep in mind that results do not come overnight and you will likely no...

Review
#941354 Review #941354 is a subjective opinion of poster.
Reason of review
Bad quality
1.7
Details
I placed an order for spare parts, which are very expensive, it's been a week , I hate I trusted them, I got an extender from them 4 years ago, services was fast a good, but now they do not respond to phone calls or emails if you are concerned about an order, my order...
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4 comments
Anonymous
#1224675

More information about www.x4labs.comRichar Ho. X4 www.ic.gc.ca/app/ccc/srch/nvgt.do?lang=eng&prtl=1&sbPrtl=&estblmntNo=234567146035&profile=cmpltPrfl&profileId=1921&app=sold ...

Review
#907636 Review #907636 is a subjective opinion of poster.
Reason of review
Poor customer service
Resolved
I got an email today from this site informing me it's been 6 months since I posted this, 6 months! And I still have yet to hear back from x4 about my refund! This is ridiculous because it's been two years since I've owned the product and it's coming up to two years...
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Review
#873185 Review #873185 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
I bought a Deluxe Extender from X4Labs and they promised to deliver within 6 days. I placed my order on the 20th April, 2016 and I expected an email with parcel tracking details as promised, its now over a month nothing has come through. Even that parcel tracking...
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1 comment
X4Labs
#1175571

Hello, I am sorry you have had issues with your order. We looked into it and we were unable to ship to your location (Manzini, Africa) using any of our parcel carriers. Your o...

Review
#855844 Review #855844 is a subjective opinion of poster.
Cons
  • Being lied to
  • Are scammers
Reason of review
Problem with delivery
Tags
  • X4 Labs Scam
1.3
Details
X4 labs sucks I have one but I never got to use it because it's too complicated to used and uncomfortable it's been more than a year and I only used it once. I don't recommend this product I totally wasted my money. Jhon alberto
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1 comment
Anonymous
#1175574

Hello, penile traction therapy can be uncomfortable if you apply too much tension too early off in your usage. It is important to build up the tolerance to the tension and exp...

Review
#769400 Review #769400 is a subjective opinion of poster.
Reason of review
Bad quality
Resolved
2.3
Details
Over a year ago, I purchased the X4 Extender and completed their clinical trial, submitted my results, not once, not twice, but three times!!! Every time I submitted my trial papers, I never hear back from the company, resulting in me having to call in. Every time I...
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8 comments
Anonymous
#1224671

x4labs inform:Richar Ho. X4 www.ic.gc.ca/app/ccc/srch/nvgt.do?lang=eng&prtl=1&sbPrtl=&estblmntNo=234567146035&profile=cmpltPrfl&profileId=1921&app=sold Title: Chief Executiv...

Review
#759574 Review #759574 is a subjective opinion of poster.
Pros
  • Product
Cons
  • False advertisement
  • Being lied to
Reason of review
Poor customer service
Loss
$175
Preferred solution
Full refund
Tags
  • trial offer
  • Traction Device
  • Penile Traction Therapy
2.0
Details
x4labs claims that it is safe to try the extender because of the 1 year guarantee they are supposed to give. The reality is different. They make it as hard as possible to qualify for a refund, and when you do they subtract a lot of money for processing, restocking,...
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1 comment
X4Labs
#1005748

Hi, We apologize for any inconvenience our policy may be causing you. That being said, due to the nature of our products we are unable to restock used/worn devices, much like ...

Review
#662800 Review #662800 is a subjective opinion of poster.
Cons
  • Fraudulent activities
  • Not comfortable
  • Poor quality of the device
Reason of review
Warranty issue
Loss
$479
Preferred solution
Full refund
3.7
Details
I ordered a Premium Edition Extender from X4. It arrived rather quickly but I am still having difficulty understanding how to use the device exactly. I work during the day while the customer service line is available so I really can't call in. I have gone back and...
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Review
#655976 Review #655976 is a subjective opinion of poster.
Pros
  • Product itself
Cons
  • Instructions
Reason of review
Poor customer service
Tags
  • x4Labs
  • Traction Device
2.0
Details
Ok so I have been using my X4 extender for about 3 hrs a day for over 2 months. After this amount of time I have not gained a single mm. The product is not comfortable like they advertise, even though it has the thicker straps and mulitple support system which I paid...
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3 comments
Anonymous
#1109462

I just cried laughing from ur comment lolol true tho, most people try to cheat and crank it up tk try and junp ahead butbu gotts go slow lil bit at a time over a period of tim...

Review
#647011 Review #647011 is a subjective opinion of poster.
Cons
  • No results after 2 months
  • Being lied to
  • Not comfortable
Reason of review
Not as described/ advertised
Loss
$300
Tags
  • My X4 Labs Review